Aegis, the business process management arm of Essar Group, has increased headcount at its Kuala Lampur centre by 60 per cent to 1,600 people, driven by strong demand across verticals such as telecom, banking and travel.
Aegis, which closed the acquisition of Malaysia-based Symphony BPO in March this year, has since then leveraged its domain expertise and customer experience methodology to support clients, Aegis said in a statement.
At the time of acquisition, the headcount stood at about 1,000.
Symphony was Aegis' 19th acquisition and is estimated to have been worth about Rs 43 crore. The company had not disclosed the deal size.
Post the closure of the acquisition in Malaysia, Aegis helped the contact centre and financial business operations become more effective based on its proven integration framework and strong services delivery capabilities, it said.
The expansion is a result of new client partnerships and augmenting organic growth of its current client base across telecom, travel and BFSI verticals, it said.
"These partnerships encompass support for end-to-end multi-channel customer lifecycle management to enable them to better optimise their customer experience management," it added.
"Our strategic expansion in Malaysia is focused around penetrating newer markets and augmenting existing capabilities," Aegis Global CEO Sandip Sen said.
Founded 30 years ago in the US, Aegis now has operations in 52 locations across 12 countries with more than 55,000 employees.
It services over 300 clients from verticals, including banking, financial services and insurance (BFSI), technology, telecom, healthcare, travel and hospitality, among others.