initially felt it may look like a stigma, but now it shows proactiveness by the industry. They gather data on potential defects when cars come in for servicing,” a Siam official said.
Siam added that it is open to a third-party enforcing recalls and gathering consumer complaints that can be aggregated and passed on to the companies. “The government can come up with norms on this or create a common website. It has to be a third party to give confidence to the consumer. We can’t be an auditor for ourselves,” the official said.