financial sector. The Irda is considering changes in the customer services protection guidelines, Irda member (distribution) DD Singh said on Wednesday.
Irda has also set up a committee headed by Singh to advise the regulator on customer services. The committee has members from life insurance firms, non-life companies, and Life and General Insurance Council, Singh said at a seminar organised by Asia Insurance Post.
“We have asked all insurance companies to submit their citizen charters. We are also looking at the possibility of having product-specific citizen charters as well,” Singh said. (Ens)