A leading motorcycle manufacturer and a local auto dealer have been slapped a penalty Rs 12,000 for not replacing a defective motorcycle battery for a Manimajra resident.
While Suzuki Motorcycle India Private Limited and Swami Auto Bikes sought relief stating the owner manual’s clause, according to which the battery manufacturer i.e. Exide Industries Ltd. was responsible for replacing the battery, the UT Consumer Disputes Redressal Forum found the two opposite parties deficient in services.
The forum ruled, “It is highly unfair on the part of the opposite parties that they are concerned only about the sale of the vehicles, however, with regard to replacement of certain defective parts, they refer to such clauses to evade their responsibility”.
Bhoop Singh had purchased a Suzuki Zeus Drum XU from Swami Auto Bikes in February 2010. However, since the date of purchase he complained the motorcycle did not function properly. Even after getting a replacement for the same from the authorised service centre in September 2010, the battery continued to give problems. Singh was then forced to buy a new battery, which did not function properly as well, prompting Singh to file a consumer complaint alleging the vehicle in question was defective.
The forum refused to order a replacement of the entire vehicle but maintained Suzuki and Swami Auto bikes could not be absolved of their responsibilities. On finding that no assistance was provided to Singh even after the replaced battery turned out defective, the forum directed the two opposite parties to provide Singh a new battery along with a compensation of Rs 12,000 .