If a fire claim is rejected by an insurance company, how and to whom should I escalate the matter?
—G P Rao
If your claim is rejected, you should first contact the insurance company’s customer service department for resolution. As per the regulator, the Insurance Regulatory and Development Authority (IRDA), every insurance company is required to have a grievance redressal mechanism in place. If you are not satisfied with the response, you can approach the insurance ombudsman, which is a quasi-judicial authority. You can obtain the list of ombudsman offices from the
IRDA website, or from your insurance company. You may also utilise the integrated grievance management system (IGMS) of IRDA, the details of which are available on IRDA’s website, www.policyholder.gov.in
Since my car is about five years old, can I buy just the mandatory third-party cover?
A third-party cover will provide you protection against third-party liability/damages only. On the other hand, a comprehensive motor insurance policy will also reimburse the expenses incurred on repairing the car following an accident or its value in the event of theft of the vehicle and its contents. It is advisable to purchase a comprehensive cover since the benefits far exceed the marginal increase in premium.
Is travel insurance for visiting London mandatory even for a three-year-old child?
Travel insurance is not mandatory as per the visa requirements laid down by the UK government. However, it is advisable that you purchase travel insurance for your family, including for your 3-year-old child. This will ensure that all your family members are covered for medical emergencies that may occur during your travel abroad, apart from the other benefits such as coverage for trip delays, cancellation and loss of baggage.
Can my father, who is 70, get a health insurance cover?
Health insurance can be purchased by an individual at any age. However, considering the age of your father, he would need to undergo a medical check-up as recommended by the insurance company.
In addition, the scope of the policy will be subject to the underwriting guidelines of the insurance provider. Therefore, you should go through the policy terms, including the exclusions applicable, and understand them .
Can I buy travel insurance even for rail journeys, or am I automatically covered by the railways?
Travel insurance is currently limited to providing cover for air travel and road travel by bus. However,