Indian carriers today agreed to consider lowering air ticket cancellation and date change charges, as the government decided to create ombudsmen at Delhi and Mumbai airports to redress flyers' grievances.
At a meeting with airline CEOs and top officials here, the Civil Aviation Ministry also decided to amend Aircraft Act and Rules to safeguard the interests of aircraft leasing companies, many of which have started imposing stringent conditions for leasing planes to Indian carriers in the aftermath of Kingfisher Airlines shutting down.
Civil Aviation Secretary K N Shrivastava, who chaired the meeting, also suggested that domestic carriers should increase operations particularly to those states which have slashed taxes on jet fuel.
This was recommended at a meeting earlier this week in which the state governments wanted enhancement of air operations in lieu of their considering reducing value added tax on aviation turbine fuel (ATF).
The meeting was attended among others by top Ministry and DGCA officials, besides IndiGo CEO Aditya Ghosh, Air India Director Nasir Ali and senior officers of Jet Airways and SpiceJet.
On last week's hike in cancellation and date change charges by a couple of airlines to as high as Rs 1,500, Shrivastava said, "We asked them (airlines) to moderate it ....reduce it and have a graded system."
A graded system would mean lower charges for cancellation or changing the date of travel well ahead of the original date for which the ticket was booked. "The airlines have agreed to consider it and said they will come up with a formula soon."
Regarding a large number of passenger complaints, he said, "Time has come to implement the ombudsman system. We will have ombudsman set up in Delhi and Mumbai to begin with. Then, depending on experience, we will have them in major centres."
Regarding problems faced by Indian carriers in leasing aircraft in the recent months, the Civil Aviation Secretary said the global leasing companies were "wary" of doing business in India after the Kingfisher shutdown.
The shutdown had led Airports Authority of India to take over several aircraft, including leased ones, till the Vijay Mallya-owned carrier cleared its dues.
Banks and other lenders also contemplated similar moves and there were several court cases, with the leasing firms, which actually owned these planes, not able to get them back.
After their experiences with Kingfisher, the leasing firms had "made life difficult" for Indian carriers by putting stringent