IndiGo Airlines emerged as the favourite domestic airline in 2012, closely followed by Jet Airways in an annual survey conducted by TripAdvisor.
“IndiGo takes the top spot as favourite domestic carrier with Jet Airways closely tied behind. However travellers have voted Jet Airways as the best on most in-flight comfort and service parameters as well as website experience and safety,” said Nikhil Ganju, Country Manager, TripAdvisor India.
Surprisingly, last year’s winner, Kingfisher Airlines, still enjoyed goodwill amongst Indian travellers with 74% of the 2,800 respondents optimistic about the revival of the airline sometime in the future.
“The domestic airline industry overall has witnessed a difficult year and with recent turbulent times for Kingfisher Airlines, consumers have limited options. However, our survey shows that respondents consider the airline resilient and are positive about its comeback,” Ganju added.
National carrier Air India continued its legacy as Least Favourite Domestic Airline for third year in a row. Jet Airways emerged as best airline for ground handling, cabin crew, in-flight maintenance and in-flight food while IndiGo beat all other domestic carriers as best airline on on time performance, value for money and landing/take off quality.
Kingfisher, however, still emerged as the favourite airline for In-flight entertainment closely tied to Jet Airways.
According to the survey, Air India – closely followed by Kingfisher – was perceived as the most unsafe airline by Indian travellers while Jet Airways was voted the safest domestic airline closely followed by Indigo.
In another recently concluded survey on business travel, Jet Airways had emerged as the no 1 choice for business travellers with 46% respondents voting for it as their favourite domestic airline followed by Indigo (30%). Kingfisher Airlines, Spice Jet and Air India, all tied for 3rd spot at 7% each.
The Emirates leds the list third year in a row as best international airline voted by 26% respondents, followed by Singapore airlines (15%) and Lufthansa (11%).
The Emirates (16%) also topped the wish list (second year in a row) of the airline travellers who have not flown as yet, but want to experience. Lufthansa Airlines (12%) and Singapore Airlines (9%) are next in line as most desired airlines to fly.