Malaysian Airlines has been asked by a Delhi district consumer forum to pay Rs one lakh to a woman for spoiling her trip to that country, where she had gone to attend her friend's wedding but the airlines lost her baggage with her party wears and other essentials en route.
A bench of New Delhi district consumer forum asked the airlines to pay the compensation to Mumbai resident Farah Mehta, who had taken the flight to Langkavi there but ended up as an anguished lot.
"In light of the fact, the total tour was spoiled, and she suffered great emotional, physical, mental anxiety and worry, with no words of comfort or regret. The paltry offer (of the airlines) for loss only added insult to her injury.
"In our consideration view an amount of Rs one lakh, in total would be just compensation to the complainant in the facts and circumstances of the case," said a bench of forum's President C K Chaturvedi and members S R Chaudhary and Asha Kumar.
Mehta approached the forum complaining that she had lost her baggage during the journey with the airlines from Delhi to Malaysia on March 7, 2008.
The woman said she had gone abroad to attend her friend's wedding but on reaching there, she could not find her bag in which she had kept her dresses and gifts for the occasion.
"She had to stay in hotel on the day of marriage without dress for the occasion. She also was on medication for acidity. Her problem become acute, due to extreme anxiety, uncertainty and stress," the complaint read, adding that the airlines staff was of no help in locating her luggage.
She could not locate her bag even after returning to India and on complaining at airlines office, they offered her Rs 16,000 according to her luggage's weight, she said, adding that she had refused to take the said amount.