Managing the Masses

Jan 24 2011, 03:03 IST
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Kumbh Mela at Hardwar: a huge crowd, effectively managed Kumbh Mela at Hardwar: a huge crowd, effectively managed
SummarySabarimala stampede-a reminder of the importance of an effective crowd management system.

Sabarimala temple: An illegal route to address

Thiruvananthapuram: Makara Samkranthi Day has seen several crowd-related incidents at Sabarimala: a fire in 1952 killed 66, a stampede in 1999 killed 53 at Pampa hilltop, and a stampede this month killed 102.

The site of the last incident, Uppupara, is part of an illegal route to the temple. The Justice Chandrashekharan Commission that had probed the 1999 incident recommended that Uppupara, part of the Periyar Tiger Reserve, be developed as another base station to ease the crowd at Pampa. The government never acted, yet made no move to block the illegal route or monitor it properly. Last fortnight, the site had three cops and lakhs of pilgrims when the stampede happened. More pilgrims than usual were using take the rubble-ridden forest track after the government had closed a major official route.

The authorised routes are monitored, though crowds can still go out of control. During the peak days, the police strength goes up to 1,000. The National Disaster Response Force and Rapid Action Force too are deployed, besides specially trained commandos, bomb disposal squads and rapid action teams at the temple and its premises. Movement is monitored on camera.

The queue at the Pampa base camp is lined with ropes but one snapped this season, killing a pilgrim. Devotees are sent to the shrine only in batches; vehicular traffic is regulated 50 km away. The Travancore Devaswom Board, which manages Sabarimala Temple, plans to open a new base camp at Nilakkal, near Pampa. A new flyover too will be constructed. Shaju Philip

Lord Venkateshwara Temple: Segregation, tokens are key

Hyderabad: Devotees are divided into manageable batches, grills and rope locks cut off or divert a queue at any hint of overcrowding, and queue managers monitor the flow at two vulnerable spots at the worlds busiest temple. The Lord Venkateshwara Temple, Tirumala, has at least one lakh pilgrims daily.

The batches include pilgrims going for free darshan, a Rs 50 token and a Rs 300 system that allows one to jump the queue till the sanctum sanctorum. All converge a few hundred yards from the sanctum sanctorum.

The Tirumala Tirupati Devasthanams issues 7,500 to 15,000 biometric tokens free and an additional 25 per cent tokens at Rs 50 each. These wristbands cannot be transferred. At the time indicated, pilgrims enter the Vaikuntam Queue Complex, says TTDs PRO P Ravi.

The Vaikuntam Queue Complex is a series of 35 successive halls

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