Chandigarh Consumer Disputes Redressal Forum 1 has directed Tata Motors to pay around Rs 72,000 to a complainant whose Tata Safari EX had defects allegedly from the first day of purchase.
A resident of Sector 27, Sameer Vasudeva purchased a Tata Safari EX in the year 2010 and with a tinkering noise in the engine, faulty air conditioner and digital watch, poor pick up and air leakage from the wind screen, the car started troubling him from day one. Despite repeated visits and getting the car repaired against the job cards, the rattling noise from the engine continued.
When the company failed to rectify the defects in the vehicle even after being served a legal notice, Vasudeva registered a complaint against Tata Motors at the District Forum in 2011.
However, the authorised dealers at Tata Motors refuted the allegations of the complainant.
The Forum then referred the vehicle to Punjab Engineering College, Sector 12 to get the vehicle examined. After the report reaffirmed the allegation put forward by Vasudeva, the District Forum directed Tata Motors to pay Rs 50,000 as compensation to the complainant as well as Rs 22,472, which he had to pay to get the vehicle checked at PEC. In case the company failed to comply with the order, they would have to refund the cost of the car.