Indian Railways has been held deficient by a consumer forum here which directed it to pay Rs 15,000 compensation to a retired serviceman, whose bags were damaged by rats in a train.
New Delhi Consumer Disputes Redressal Forum, presided by C K Chaturvedi, asked the Railways to pay the amount to Delhi resident R K Bansal.
"It has happened due to lack of proper maintenance of compartment due to loco shed staff where bogies are kept for cleaning and maintenance for further departure but they never bothered to care.
"Consequently such incident occurred which amounts to be deficiency on the part of Opposite Party (Railways) and lack of supervision of Railway authority," the forum's bench, also comprising its members S R Chaudhary and Ritu Garodia, said.
The forum said that Bansal "unnecessarily suffered loss during journey due to lack of proper maintenance and cleaning of compartment".
"Thus, Divisional Railway Manager (DRM), Northern Railway, is held responsible due to lack of proper maintenance at local shed staff or supervision lacking at big junction where hundreds of trains leave every day for journey in which lakhs of people travel for various destinations," the forum said.
Bansal had told the forum that he was travelling on October 8, 2013 by Kerala Express from New Delhi to Ernakulum.
During transit, his bag was damaged by rats in a running train and his clothes were torn into pieces.
Alleging negligence on the part of the competent Railway authority, he lodged a complaint with the forum seeking compensation of Rs 18,400 for damaged goods.