Global services firm Serco today said it will expand its Agra facility by increasing its headcount and creating 850 new positions.
These positions are expected to service clients within the telecom vertical, providing a comprehensive range of telecom services in India, Serco said in a statement.
With the addition of 850 employees at the centre, Serco would be the largest provider of BPO services in the city with almost 2,000 employees in Agra, it added.
"The capacity built in Agra is based entirely on clients requirements and will generate local employment opportunities.
"The expansion of this facility augments Serco's strategy of providing a strong domestic support to its clients, strengthens Serco's regional footprint in North India and further consolidates its expertise within the telecom vertical," said Bhupender Singh, CEO for AMEAA (Africa, Middle East, Australia and Australasia) at Serco.
Serco has been steadily expanding its presence in the country. Earlier this month, Serco launched a facility in Shimoga, Karnataka for a telecom service provider and has expanded its footprint in Karnal, Patna, Lucknow, Baroda, Madhyamgram and Jhangipur over the past one year.
Serco's BPO business is now over USD 1 billion globally, and India has been a key contributor to this growth.
It currently services four groups of vertical markets: Banking, Financial Services and Insurance; Travel, Hospitality and Transportation; Retail, Healthcare, Utilities and Manufacturing; Telecom, Technology, Online Services and Media.