DoubleTree suites by Hilton Bangalore points out, “Single lady travellers are allocated rooms closer to the elevator and in one specific wing of the hotel. These floors have additional security patrolling on all floors, and are covered by CCTV cameras. A lady security personal is available on all shifts and on request a lady cleaning attendant is provided. The hotel also assists lady guest with necessary purchases from local marts or stores, upon request.” “We keep one month's data with us of the single women traveller who has stayed in the hotel. To ensure safety of women travellers, most of the places in our hotels like the elevator require a entry key card. The two important aspects that Keys Hotel has focussed on is to provide convienent and customer friendly services along with providing transparency in rates,” informs Partha Chatterjee, chief of sales and marketing, Berggruen Hotels. Adding to the same, Rohan Sable, general manager, ibis Mumbai Airport states, “Room numbers are not shared with anyone for safety reasons and calls are traced before transferring. Rooms are allocated near brightly lit parts of the corridor covered by CCTV camera.” Apart from these quintessential measures, express check-in and check out, staff access to the room has to be with a team leader / manager, female guest relationship executive etc are also seen to be followed by hotels chains in India.
“While taking a check-in the information of a female traveller is kept discreet. The information is however shared with hotel staff so that they are aware of the guest. Upon check - in, they are escorted by the guest relation executive or a female associate during late hours. The hotel makes arrangements for single woman guest such as special confidentiality on allotment or change of rooms and personal details; security keeps a special eye on the area during floor patrolling – manually and through CCTV; keep them near elevators – so they are secluded in a corner and are not inconvenienced by having to walk through a long corridor alone; avoid giving adjacent rooms to single male guests,” highlights Balkrishna.
To maintain privacy of a women guest's room number and identity, Pullman Gurgaon Central Park has introduced in-room check in for all single lady travellers. Another special service that the hotel offers to single lady travellers is screening of telephone calls for their room on request.
With these services being widely appreciated