Toiletries and tea, to batteries from the TV remote control. These are the items three in five Indian travellers take from hotel rooms, according to a survey
Guests are more likely to admit taking items that are customarily thought of as complimentary such as toiletries or stationery. However it seems some travellers feel that the towels, light bulbs and batteries they find in their rooms are free for the taking as well.
While two-thirds (65 per cent) of global travellers and 58 per cent of Indian travellers admit to taking something from a hotel following their stay, with toiletries being the most popular pilfered items, three in five (59 per cent) global hoteliers and 61 per cent of Indian hotel owners report that their guests often take a variety of items when they leave.
The TripBarometer Truth in Travel survey has revealed several discrepancies between what travellers say they take, compared to what hoteliers report missing from hotel rooms once guests depart.
Despite only 7 per cent of global travellers saying they have taken towels from hotel rooms, an alarming 1 in 4 hoteliers report towels going missing following a guest’s stay.
Some travellers have peculiar ideas about what makes a good travel memento – 1 in 10 hoteliers report clothes hangers going missing and 7 per cent have found the batteries removed from TV remote controls after guests check out.
“If it’s free, it’s for me”
When it comes to the key motivators for choosing an accommodation, travellers around the world love a freebie. Over the past year, traveller interest in complimentary amenities has gone up, reinforcing the idea that one of the best ways for hoteliers to entice guests is to offer free services as part of the daily rate.
“Culture vulture” or “creature comforts”?
According to the survey, global travellers would like to experience things that are unique to a destination or culture, with 38 per cent saying they want to explore another culture, 20 per cent wanting to explore new food and 30 per cent looking to experience something specific to the destination. However, when it comes to choosing a place to stay, travellers want their accommodation to offer amenities that make them feel at home, such as ‘TV or film choices in their own language’ (31 per cent) and ‘food from their own country’ (27 per cent).
Indians are especially keen on food from their own country with over half